Privacy policy
Aviation Fueling Services Norway AS (AFSN) is a Norwegian company registered in the Brønnøysund Register Center with organization number NO 914 948 681.
1. Personal information
When you use our website, afsn.no, or other digital services, we collect, use, and process personal information. It is important for us to protect your personal information in accordance with applicable privacy laws and regulations.
This privacy policy provides information on what personal data we process, how it is processed, and what rights you have.
2. Why do we process personal data?
Any information that can be linked to you as an individual is personal data. We process personal data to identify and manage customer relationships. This may involve communication with you via email or phone, follow-up, delivery, billing, complaint handling, or customer satisfaction surveys. We also collect personal data on our website using cookies and statistics to improve our services. Additionally, we may use cookies to send you tailored advertisements and promotions, as well as other marketing activities.
3. What personal data do we process?
We process the personal information you provide to us or have provided, or that we have collected on our website through cookies. This is to manage your customer relationship or to fulfil our obligations to you as a customer. The personal data processed by AFSN includes, among other things, your VAT number and/or personal number (if provided), your name and/or company name, date of birth (if provided), email address, IP address, and phone number.
4. Legal basis for the processing of personal data
In certain situations, we will request your consent to process your personal data, providing a legal basis under Article 6 (1) (a) of the GDPR (General Data Protection Regulation). The legal basis for processing personal data can also be found in Article 6 (1) (b) of the GDPR, where processing is necessary to execute a contract with you or for pre-contractual inquiries. Authorization may also be found in Article 6 (1) (f) of the GDPR (balancing of interests). The purpose of this is described in section 2 above.
5. Recipients and transfer of your personal data
The use of your personal data may involve processing of data along with data in other contexts within and outside the EU and EEA. This means that your personal data is transferred to and processed by other companies within the Shell group for the purposes described above in accordance with applicable laws and regulations. Information may also be processed with data from or shared with authorities or partners, such as third-party payment or credit card service providers. AFSN is always extremely careful with such usage.
AFSN may transfer your personal data abroad, including to non-EU/EEA countries. Such transfers will only occur when there is adequate legal basis. Transfers abroad will normally be based on agreements using EU Model Clauses. An overview of the company’s use of processors and transfers of personal data abroad can be provided by the company upon request.
If all or parts of AFSN’s business activities are sold to or integrated with another business, your personal data will be disclosed to our advisors and to the new business owner.
6. How do we protect your personal data?
To protect your personal data, we have implemented several security measures. We have implemented security procedures as well as technical and organizational measures to protect your personal information. This can include certification procedures for browsers. In addition, we have adequate firewalls and antivirus programs to protect against and prevent unauthorized access to the network. Physical access to locations where information is stored is limited, and identified access is required. We ensure that only our employees who absolutely need access to your personal data will have such access.
7. How long will AFSN retain personal data?
Your personal data will not be stored longer than necessary for the purposes mentioned in section 2. As a general rule, your personal data is deleted when you are no longer a registered customer with AFSN. You should be able to opt-out of being a customer at any time.
8. What rights do you have?
Data protection law gives you certain rights as an individual. You have the right to be informed about our use of your personal data, and this information is provided before registration on our website.
You have the right to request access to, and request correction, restriction, and deletion of, personal data that is registered with us.
You also have the right to object to certain types of data processing and to withdraw consent for data processing. This right may be limited in certain situations, for example, if we are legally required to process data.
If we request personal data to comply with legal or contractual obligations, it is mandatory to provide such information. If this information is not provided, we will not be able to manage our contractual relationship or fulfill our obligations. In other cases, providing personal data is optional.
9. Cookies
When you visit our website, we collect certain information using cookies. These are small text files stored on your device when you visit a website.
Cookies help us ensure the website functions properly, make it more secure, improve user experience, understand how the website works, and analyze what works and what needs improvement.
How do we use cookies?
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are mostly necessary for the website to function properly, and they do not collect any of your personal data. Third-party cookies used on our website are mainly to understand how the website performs, how you interact with our site, to keep our services secure, to deliver advertisements relevant to you, and overall to give you a better and enhanced user experience and help expedite your future interactions with our website.
What types of cookies do we use?
- Necessary
Some cookies are essential for you to experience the full functionality of our website. They allow us to maintain user sessions and prevent security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account, add products to your cart, and pay securely. - Statistics
These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages have been visited, the source of the visit, etc. This data helps us understand and analyze the performance of the website and areas for improvement. - Functional
These cookies help with certain non-essential functions on our website, including embedding content like videos or sharing website content on social media platforms.
Below you will find a list that describes which cookies are used on our website:
afsn.no/informasjonskapsler
How can I control cookie preferences?
If you decide to change your preferences later in your browser session, you can click on the "Manage Consent" tab on your screen. This will display the consent message again, allowing you to change your preferences or withdraw consent completely. Additionally, different browsers provide different methods for blocking and deleting cookies used by websites. You can change your browser settings to block/delete cookies. To learn more about managing and deleting cookies, visit wikipedia.org, www.allaboutcookies.org.
Contact
If you have questions or need assistance with changes in line with your rights, you can contact AFSN's Finance & IT Manager: arve.boe@afsn.no
Kristian Augusts gate 13, 0164 Oslo
+47 22 54 00 50 (08:00 – 16:00) 
